On Thursday 7th July 2016, the Caribbean Industrial Research Institute (CARIRI) launched a new initiative, an Information and Communication Technology (ICT) Help Desk for Micro Small and Medium Sized Enterprises (MSMEs) called CARISupport.
Born out of an InterAmerican Development Bank (IDB) project that CARIRI has been executing for the past four years which involved MSMEs, CARIRI saw the need to provide a service such as this. The overall objective of the IDB project was to improve the business performance and competitiveness of small businesses in the target sectors of Food and Beverage and Printing, Plastics and Packaging initially, and was later expanded to include virtually all sectors in the country.
After working with various MSMEs over the last few years, CARIRI recognized that there was a need to offer practical support and advice to these businesses, hence the creation of this Helpdesk.
CARIRI’s CARISupport is a one of a kind helpdesk meant to provide quality ICT support to MSMEs that do not have full access to an in-house team that is skilled or experienced in ICT. ICT can be challenging for those who do not have that expertise or the time or finances to invest in this particular area. This is where CARISupport sees itself making a difference by providing the necessary proficiency to support these MSMEs so that they can concentrate on growing their businesses by using technology.
In a global economy, the only way to effectively compete is to use the technology that is available to extend your brand nationally, regionally and internationally. CARIRI believes that the MSMEs in the country have a lot of potential to reach a larger audience with the proper use of ICT.
CARISupport is an outsourced facility that will provide unlimited support with quarterly maintenance checks and on-call services for MSMEs that recognize the importance of staying up to date with the latest technologies or for those businesses that just need the support of experts but do not necessarily want to hire full time staff.
An integral part of CARIRI’s mandate is to enhance business capability and competitiveness by providing a range of technical and technology-based support services to a number of organizations.
CARISupport offers a flexible subscription to MSMEs, and some of the features include: ICT support (telesupport), callouts where the CARIRI staff would visit to determine the issue if it cannot be solved remotely and a live chat to help you with your issues.
There are various packages that are being offered so that the MSME can pick the one that is most convenient and affordable to them.